Privacy Policy

Narra Care LLC (“Narra Care,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.narracare.com, use our services, or interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

A. Information You Provide Directly

Name, email address, phone number
Address and ZIP code
Information submitted through forms (e.g., consultation requests, job applications)
Feedback, reviews, or inquiries

B. Information Collected Automatically

IP address
Browser type and version
Device type and operating system
Pages you view and your interaction with the website
Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We may use the information we collect for the following purposes:

To respond to inquiries or consultation requests
To provide and manage care services
To screen and hire caregivers or administrative staff
To send newsletters, service updates, or important notices
To improve the website experience and troubleshoot issues
To comply with applicable legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information. However, we may share information under the following limited circumstances:

With service providers who help us operate the website or manage services (e.g., IT providers, payment processors)
With regulatory authorities, if required by law (e.g., California Department of Social Services)
In a business transfer, such as a merger, acquisition, or asset sale
With your consent or at your direction

4. Your Privacy Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about what personal data we collect and how we use it.
Right to Access: Request a copy of the personal information we have collected about you.
Right to Delete: Request deletion of your personal information, subject to legal exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (though we do not sell any data).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at hello@narra.care or call us at 1.800.626.1028.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience
Track site usage and performance
Remember user preferences

You can control cookie settings through your browser. Disabling cookies may affect site functionality.

6. Data Security

We implement industry-standard security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information, please contact us so we can delete it.

8. External Links

This website may contain links to third-party sites. Narra Care is not responsible for the privacy practices or content of those websites. Use them at your own risk.

9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Narra Care LLC

Email: hello@narra.care

Phone: 1.800.626.1028

Website: www.narracare.com